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At Eyelite Optical, our goal is your complete satisfaction with every purchase. We understand that circumstances may arise where a return or refund is necessary. Please read our refund policy below for a smooth and hassle-free experience.
We offer a 30-day satisfaction guarantee on all eyewear purchases. If for any reason you are not completely satisfied with your order, you may return it within 30 days from the date of delivery for a full refund or exchange. To be eligible for a refund or exchange, the eyeglasses must be in their original, unused condition, with all packaging materials and accessories included.
To initiate a return, please contact our dedicated customer service team at [contact information]. Our team will guide you through the return process and provide you with a return authorization number. Please ensure to include this number with your returned item to expedite the refund or exchange process.
Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. Upon approval, refunds will be processed using the original method of payment. Please note that the refund processing time may vary based on your financial institution.
Please note that certain items may not be eligible for return or refund, such as items damaged due to misuse or wear and tear beyond normal use.
If you have any questions or require further assistance regarding our refund policy, please don’t hesitate to contact us at user.eyeliteoptical@gmail.com. Our customer service team is here to ensure your satisfaction and a seamless refund or exchange process.
